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Customer Service

Shipping & Delivery

Which carriers do you use to post my order?

The majority of our items are sent via Australia Post but some larger orders will be sent by courier at our discretion.

When will you post my order?

If you place your order and we can confirm that it has been paid for in full before 1pm on a business day, it will usually be posted on the same day.
If you place your order after 1pm on a business day or during a weekend or public holiday, your order will be posted the next business day.

Am I able to Pick-up my Order?

We are purely an online business however we can arrange pick up from North Parramatta after 2-3pm during business days. Please note that this will need to be pre-arranged and we will require at least a few hours notice.

How long will it take to receive my order?

Transit guidelines provided by Australia Post are as follows:

Sydney: 2-3 WORKING days
Brisbane, Canberra, Melbourne and Adelaide Metro areas: 3-7 WORKING days
Other Capital & NSW, QLD, VIC and SA Regional areas: 3-10 WORKING days
WA, TAS, NT & Remote QLD areas: 7-12 WORKING days

Shipping to New Zealand should take 6-20 WORKING days.

Shipping to other international destinations will vary between 5 to 10 WORKING days.

shipping time metro

shipping time regional

Over 90% of Orders arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified guidelines above, please contact us.

A Note Regarding Australia Post delivery:

Australia Post work to their own schedule so the above times are a guideline only

Privacy & Security

Thank you for visiting our web site. CoversAndCases.com.au  ABN 55 997 261 014 is committed to protecting your privacy while you use our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.

All information gathered by CoversAndCases.com.au will be stored securely. 

Collection and Use of Information

CoversAndCases.com.au does not collect any personally identifiable information unless voluntarily submitted by our visitors such as by purchasing from our store,  subscribing to a newsletter, filling out a form or survey, entering competitions, promotions or similar. Personally identifiable information includes names, addresses, phone, fax or email addresses. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

We do not wish to obtain personal information from children who are using our website unsupervised. Thus, we ask children to obtain the consent of their parent or guardian before providing us with any personal information.

It is our policy to send e-mail for marketing or promotional purposes only to users who give us permission to do so. In every such e-mail we will have instructions on how you may unsubscribe from the e-mail list. 

Disclosure of Information

CoversAndCases.com.au will not sell, trade or rent your personal information to others except with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

  1. permitted or required by law; or,
  2. trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
  3. investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. 

Review and Removal of your Personally Identifiable Data

CoversAndCases.com.au respects your right to access personal information we have collected about you at any time and make changes you deem appropriate.
Personal details can be changed at any time by contacting us. 

Data Security

Your personally identifiable information is kept secure. Only authorized employees and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. 

Cookies and Other Tracking Methods

CoversAndCases.com.au may use cookie and tracking technology. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology. 

Amendments

We reserve the right to make changes to this policy. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.  Any changes to this policy will be posted.

Returns & Replacements

We want you to love the item you have purchased from us. If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Competition and Consumer Act and other applicable Australian consumer protection laws and regulations, you will be eligible to return the item for a refund or exchange under our Refund Policy (as described below).

You are entitled to a 30-day Money Back Guarantee. There are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the item is received back to us in the same condition as it was sent to you. It's quite simple – whether the product is not what you want or you have simply changed your mind, all products purchased from us can be returned or exchanged within 30 days from the date you purchased.

Please note that for change of mind refunds or exchanges, the original and return postage and handling charges will not be refunded or credited. We are also not responsible for returned products lost or damaged during return so for peace of mind please package the item well and return the item via Registered Post.

Incorrect or Damaged Items

Occasionally things go wrong and you may receive an incorrect or damaged item (we take all care but we are only human and occasionally mistakes are sometimes made or an item is damaged in transit). If you received the wrong product or it was damaged during shipping please take a clear photo of the damage or incorrect product and contact us as soon as possible. You can even phone us on 02 8188 0891 if you have received a faulty or incorrect product and we will give you a number so you can text the photo to us. You will find we are more than happy to help you out and will make the process as pain-free as possible. We do however require photographic proof of a problem before any refund or replacement will be made. We will of course send out your replacement item at no cost to you after we receive proof of the problem.

Exchanges

To exchange an item, simply place a new order and return the previous item to us for a refund.

Refund Methods

Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your original method of payment within 7 days.

Get in touch

At the end of the day, please contact us if you have a problem, tell us what's up, and we'll work with you to make sure you're happy. You can contact via eBay messages or if you would like a faster response phone us on 02 8188 0891 during business hours

Ordering
Are the products on your site actually in stock?

Yes. Covers and Cases works hard to maintain stock levels so the items you buy are on hand and ready to ship to you immediately. If an item has sold out, it will be displayed as such and will be unavailable to purchase however we will restock it as soon as possible. In the unlikely event that a stock count error has been made and we are out of stock of the item you ordered we will contact you immediately via phone or email to discuss your preference of a refund, substitute product or backorder.

Payment, Pricing & Promotions

How can I pay for my order?

Payment may only be made by any of the following methods: 

Direct Deposit

bank deposit

To pay for your purchase using a Direct Deposit:

1. Place your order online.
2. Have your bank electronically transfer the total dollar amount of your order using the information below.
3. Reference your web invoice number with your payment. 

Direct Debit information

bank_payment 

Note:: Please allow two (2) business days for CoversAndCases.com.au to receive your payment and start processing your order.

 Paypal

paypal

PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence: Your transactions are protected by PayPal's sophisticated fraud prevention system.

 All you need is a PayPal account to get started. Don't have one yet? It's fast and easy to set up; in fact, you can do it while you complete your CoversAndCases.com.au purchase. 

  • In the shopping cart under "Select Payment Method," choose "PayPal".
  • Click "Checkout."
  • Click "Go To PayPal" to log in to your existing account or to create a new one.
  • Verify that Covers and Cases is the merchant from whom you are purchasing.
  • Accept the merchant agreement.
  • When you receive your transaction ID number, click "Back to Merchant" to return to our site and finishing checking out. 

That's it. Using PayPal at CoversAndCases.com.au really is that easy!

 Is PayPal really safe?

We believe PayPal is an efficient and safe way of transacting on the internet. Not only is your payment instant (when you use PayPal funds or your credit card), but your personal financial details (credit card details) are never seen by us. 

Can I get a tax invoice?